Who we are
Our website address is: https://lumepest.com.
Last Updated: August 14, 2026
Lume Pest Control LLC (“Lume,” “Lume Pest,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at lumepest.com, request a quote, receive pest control services from us, or otherwise interact with us.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information we collect
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you request a quote, book a service, sign a service agreement, or communicate with us. This may include:
- Full name, email address, phone number, and service address
- Property details such as square footage, lot size, structure type, and pool/attic/garage information
- Pest activity information you share with us (types of pests seen, locations, frequency, severity)
- Photos or videos of pest activity or property conditions you send us
- Household details relevant to service (pets, children, sensitivities, gate codes, alarm codes)
- Payment information such as credit card, debit card, or ACH details for billing purposes
- Service history, treatment preferences, and re-service requests
- Communications with us via text, phone, email, forms, or our website
Information We Collect Automatically
When you visit lumepest.com or interact with our digital platforms, we may automatically collect:
- Device information (browser type, operating system, device identifiers)
- IP address and approximate geographic location
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search terms
- Cookies and similar tracking technologies (see Section 6)
Information From Third Parties
We may receive information about you from third-party sources, including:
Marketing and advertising partners
Lead generation platforms (Meta/Facebook Lead Ads, Google Local Services Ads, Nextdoor, Thumbtack)
Customer relationship management platforms (FieldRoutes, GoHighLevel)
Property data services and public records
Payment processors and financing providers (Wisetack, Square)
Review platforms (Google, Yelp, BBB)
2. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and deliver pest control services at your property
- Communicate with you about appointments, service updates, re-service requests, and account matters
- Document services performed, including photo proof sent to you after each visit
- Process payments and manage billing
- Send you service reminders, seasonal alerts, and marketing communications (with your consent)
- Comply with Florida Department of Agriculture and Consumer Services (FDACS) reporting and record-keeping requirements
- Detect, prevent, and address fraud, security issues, and technical problems
- Respond to legal obligations, subpoenas, and government requests
- Analyze usage trends to improve our website, service offerings, and customer experience
- Train and improve internal tools and workflows using aggregated, de-identified data
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances.
SMS Consent and Phone Numbers
We collect phone numbers and SMS consent when you opt in to receive text messages from Lume Pest Control LLC. This information is used solely to send you the messages you consented to receive. We do not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Lume Pest Control LLC offers SMS notifications to customers and prospects who explicitly opt in. By opting in, you agree to receive text messages including appointment confirmations, service reminders, quote follow-ups, re-service scheduling, and account updates.
- How to opt in: Submit a form on lumepest.com, submit a Meta/Facebook lead form, check the SMS consent box on our service agreement, or text us first at (561) 635-1660.
- Message frequency: Varies based on account activity. Typically 1-4 messages per week for active customers.
- To opt out, reply STOP at any time.
- To get help, reply HELP.
- Message and data rates may apply.
- Carriers are not liable for any delayed or undelivered messages.
- We do not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.
- For our full SMS Terms and Conditions, visit lumepest.com/sms-terms.
Service Providers and Vendors
We share information with trusted third-party service providers that help us operate our business, including our CRM (FieldRoutes), marketing automation platform (GoHighLevel), payment processors (Square, Wisetack), scheduling and communication tools, and cloud hosting providers. These vendors are contractually obligated to protect your information and use it only to provide services to Lume.
Regulatory Authorities
We may disclose information to the Florida Department of Agriculture and Consumer Services (FDACS) and other government authorities as required to maintain our pest control operator license, respond to complaints, or comply with Chapter 482 of the Florida Statutes and related regulations.
Insurance and Professional Advisors
We may share information with our attorneys, accountants, insurance carriers, and other professional advisors as needed for legal, compliance, and business purposes.
Business Transfers
If Lume is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Legal Requirements
We may disclose your information if required by law, subpoena, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent
We may share your information for any other purpose with your express consent.
4. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal and financial information. These include:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and multi-factor authentication for internal systems
- Secure payment processing through PCI-DSS compliant providers
- Regular security reviews of our vendors and platforms
- Employee training on data handling and privacy practices
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches in accordance with applicable law.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- Active customer data is retained for the duration of our service relationship
- Service records, treatment logs, and pesticide application records are retained for a minimum of two (2) years after the last service, as required by FDACS regulations
- Financial and billing records are retained for a minimum of seven (7) years, as required by IRS guidelines
- Marketing and communication preferences are retained until you opt out
- Website usage data is retained for up to twenty-four (24) months
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.
Where your data is sent
6. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your experience on our website and improve our marketing. These include:
- Essential Cookies: Required for basic website functionality such as page navigation and secure areas access.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance across platforms including Meta (Facebook/Instagram), Google, and Nextdoor.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. We honor Do Not Track (DNT) browser signals and Global Privacy Control (GPC) signals where required by law.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
All Users
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements
- Opt-Out: Unsubscribe from marketing communications at any time
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, and disclose
- The right to delete your personal information
- The right to opt out of the sale or sharing of personal information (Lume does not sell personal information)
- The right to non-discrimination for exercising your privacy rights
- The right to correct inaccurate personal information
- The right to limit the use of sensitive personal information
Other State Privacy Laws
Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights. We will honor valid requests in accordance with applicable state law.
To exercise any of these rights, please contact us at hello@lumepest.com or use the contact information provided in Section 11.
8. Children’s Privacy
Our services are directed to homeowners and property owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at hello@lumepest.com.
9. Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this page and, where appropriate, by sending you an email or displaying a notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Lume Pest Control LLC
801 Northpoint Parkway, Suite 1
West Palm Beach, FL 33407
Email: hello@lumepest.com
Phone: 561-635-1660
Website: lumepest.com
For privacy-specific requests, please include “Privacy Request” in the subject line of your email, along with a description of your request and sufficient information for us to verify your identity.
12. SMS Communications
Lume Pest Control LLC operates an SMS notification program. The following terms apply:
Program name: Lume Pest Control LLC
Program description: We send quote follow-ups, appointment confirmations, service reminders, re-service scheduling, and account notifications to users who have opted in.
How to opt in: Submit a form on lumepest.com, submit a Meta/Facebook lead form, check the SMS consent box on our service agreement, or text us first at (561) 635-1660.
Message frequency: Varies based on account activity. Typically 1-4 messages per week for active customers.
Message and data rates may apply.
To opt out of SMS messages, reply STOP at any time.
To get help, reply HELP.
Phone numbers and SMS opt-in data are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Carriers are not liable for any delayed or undelivered messages.
By opting in to Lume Pest Control LLC SMS communications, you acknowledge and agree to these terms.
For our full SMS Terms and Conditions, visit lumepest.com/sms-terms.
For our full Privacy Policy, visit lumepest.com/privacy.
Customer support: hello@lumepest.com | (561) 635-1660